Be Open!

At the crack of dawn this morning, I was having a conversation about being open with my best friend Gayle.

Off she had gone at 6 o’clock to a work out with her body in mind only to find that the she and her exercise instructor had business interests in comman. They got talking and are now looking at how they can cross refer each others businesses with ideal clients already in mind. Here is the thing, they were both open to opportunities where ever they might arise.

Being open doesn’t mean that you walk around with a sign on your head saying “Hey look at me I’m open!”. What is does mean is that you are willing to look for possibilities and opportunities regardless of the situation you find yourself in. Some people feel that business opportunities can only be found in business focused events, this is simply not true. You can find that your business interests are aligned with anyone, anywhere. It just depends on how will you are to ask questions, answer them and look for best fits.

Being open doesn’t mean that you attack everyone you meet with your business offering. It does mean, however, that when you get that urge in your gut that says “go on say something” or that tingle that says “ahh something might fit here” or any such sparkle that gets your curiosity going or your fear of rejection buds dancing… just go for it. Ask, inquire, inform and go for gold! It could be a new client or supplier, career or job, a mentor or coach, a new friend or access to that bit of information you’ve had problems getting hold of… being open means that all these options and more have a better chance of getting to you.

Be open to the opportunities around you today, don’t look at your problem, look for the solutions they are already in place and people and organisations are just waiting for you to be open!

On Being Me!

I know I’ve said it before, but I have to say it again, over the last few years I have been on a huge self development journey and it has been a huge learning curve for me about myself, my interactions with other and who I really am.

This week another learning came into play, I realised that I can be easily swayed to go with the flow of someone else when things are going well, but when I get brought back to earth with a bump I remember the cold hard facts that had kept me on the straighten and narrow before got distracted. It happens in business when someone comes along with a lucrative offer that looks like it will make you lots of money, it’s a deal that you just can’t refuse or so they say and you’d be a fool not to go for it. Is it lucrative? most probably but… does it fall in line with who you are and what you do? most probably not! But the thing that really catches you is the opportunity to make that extra money and so you try it.

Funnily enough it is almost inevitable that to be successful in this new idea, this new venture you need to be committed and the more you go down it’s road the more you realise it is just not for you and that you are not committed because it does not align with your passion, your purpose and your goals. It’s called going off your straight and narrow!!

Very soon you find yourself having to pull out of the new venture and having to go back to basics and revisit your vision and your goals . This very same thing happened to me this week is a slightly tweeked way. But the same kind of problem with the same kind of outcomes. It happens with relationships as well! So what I have I learned?

1: No matter how good it sounds if it is not in line with who I am, my values and what my focus is, then it is not for me.

2: My opinion is valid and I should not allow someone else’s to crowd out mine.

3: It’s important that I be who I am, regardless of the expectations that others place on me.

4: Life is too short to live it the way someone else wants me to.

5: It’s OK to say no.

This week I have had to step out and say “Stop” and then turn around and go back to the road I should I have been on. The one that is “my” road. This week I remembered that I am ME!..  not who someone else wants me to be … and that is all right!

Customer Service and the Credit Crunch

Yesterday I found myself driving my girls around some of the little villages surrounding Watford. It was a beautiful day and since my daughter is currently on crutches I decided that country lanes were the best thing for us. It really was a beautiful spring day and it got me thinking about my garden and how I could make the best of it so that my summer months were delightful.

I happened across a garden store which was a business run from home. It had some really beautiful plants in that I could see making a real difference in my garden. I started walking down the aisle of plants and was in awe at the different varieties of plants, herbs and trees available. I came across  some heather which I though would be great for my garden as I wanted something that could spread over the boarders but still look pretty. So I embarked on asking the person who appeared to run the centre for some help.

Hmm, well yes he did answer my question but what was missing was good old customer service. In these times of credit crunch you can’t afford to lose an interested customer… well maybe he could… After answering my questions he proceeded to have a chat with his friend and completely ignored me. I decided it was time to leave and continue my amble around the countryside with my girls.

In short he lost a sale, I chose not to buy. He never really engaged with me, he never asked me what I was trying to achieve in my garden, or suggested what could work, he never offered to show me any other alternative to the heather. I had made it clear that I was looking for something that grew quite quickly, unfortunately he never picked up on it. I had asked if he had debit card facilities and he had said yes… My goodness man, that was a buying signal if ever I’ve heard one. Opportunity knocked and opportunity was lost.

Especially in these times it is important to make your customers feel that there business is important to you. You never know who your customer could know or  who and what they are responsible for, for all the garden centre man knew I could have been the buyer for a larger garden centre. When customers are holding on tighter to their money, businesses need to be alert to the clients buying signals and seize on them with care and consideration for nervous buyers.

I’m not sure that I will ever buy from that garden centre, it seems that they were not interested in my custom and as a result I am no longer interested in their business offering. If you run your own business or work within the sales environment, remember that your customers are people who want to make wise decisions and sometimes need help to decipher how your offering fits into their need.

Something to Smile About

This year I have chosen to smile when I wake up in the morning and accentuate the positive in everything as much as I can. I’ve committed to tell myself the good stuff, to affirm myself with my words and actions and to step into all that I can be and all that I am!!

It really does give you something to smile about, and I have found that smiling really does make a complete difference to how I feel if I will just let it.

So sit back relax and smile your biggest smile, you might just find yourself laughing out loud. Tell yourself something great about yourself without shame or reservation. Go on…. you know it feels good!!!