Be Open!

At the crack of dawn this morning, I was having a conversation about being open with my best friend Gayle.

Off she had gone at 6 o’clock to a work out with her body in mind only to find that the she and her exercise instructor had business interests in comman. They got talking and are now looking at how they can cross refer each others businesses with ideal clients already in mind. Here is the thing, they were both open to opportunities where ever they might arise.

Being open doesn’t mean that you walk around with a sign on your head saying “Hey look at me I’m open!”. What is does mean is that you are willing to look for possibilities and opportunities regardless of the situation you find yourself in. Some people feel that business opportunities can only be found in business focused events, this is simply not true. You can find that your business interests are aligned with anyone, anywhere. It just depends on how will you are to ask questions, answer them and look for best fits.

Being open doesn’t mean that you attack everyone you meet with your business offering. It does mean, however, that when you get that urge in your gut that says “go on say something” or that tingle that says “ahh something might fit here” or any such sparkle that gets your curiosity going or your fear of rejection buds dancing… just go for it. Ask, inquire, inform and go for gold! It could be a new client or supplier, career or job, a mentor or coach, a new friend or access to that bit of information you’ve had problems getting hold of… being open means that all these options and more have a better chance of getting to you.

Be open to the opportunities around you today, don’t look at your problem, look for the solutions they are already in place and people and organisations are just waiting for you to be open!

I miss my Parents

As I mentioned earlier this week, I turned 40!! Wow I can’t believe it!

As I’ve gone through the first week of this milestone I have thought of my parents

Mum and Dad way back in the 70's

and I really wish that they were able to celebrate it with me, give me a hug and pat me on the back and say well done Madeline.

Unfortunately, this is not to be.

My dad who was a really very funny man who loved his wife and his children and showed it died in 1979 when I was ten, I have spend the vast majority of my life without him, but the impression he left on me for the first 10 years of my life is enormously positive and powerful.

My mum as, I have said here before, has Alzheimer’s disease is in the third and final stage of the disease and doesn’t know me any more. It’s like she is not really here as the woman I knew as my mum and the woman left behind are two very different people.

I miss my parents and they had a loving relationship and would hold hands and hug each other showing their love to each other as well as others. I miss being able to go and get my own hugs and kisses and love. It’s difficult to be without that kind of support and even though I get it in other ways it is just no the same.

To those of you who have lost parents to death or terminal illness and miss them, I just want you to know that hear your pain because I miss my parents too!

All that Glitters is not Gold

When I first moved to London oh something like 17 years ago, my mum made a comment to the effect that she thought, I thought “that  London’s streets were paved with gold”  Having travelled back and forth for 4 years in order to pursue my relationship with my then boyfriend and now husband David McQueen I was under no illusion that London has some big issues and that I would have to mete out my success with fear and trembling and that I would not find literal gold on the streets.

Here I am many years later and I can truly say I that what I have found, without a doubt, is that all that glitters is not gold. In a world where wealth, fame and fortune seem to matter to the masses I too, got caught up in believing that what you have defines who you are and your success. The big house, the fancy car, the credit cards in abundance, dining out very regularly and so much more, you know the score. It seems that in the western world what you have or what it looks like you have seems to be more important than who you are and that is often the case “down south”.

David and I have a number of  acquaintances who most definitely look the part, they seem to have it all, appear to be very successful and in with the in crowd! Everything is in control, the money is banked and they are living the proverbial life of Riley… or are they? Just scratch under the surface a bit more you you will find that their gold is in short supply.  You may think that you have little and not in their league, but you might be surprised to know that many are faking it, living their lives based on credit, an old reputation and in miserable relationships. It looks good but only a few bits of thread are holding it all together.

I’m not trying to dis anyone, I was there once, with everything looking great on the surface and the reality being really quite frighteningly different; scratch the surface and you wanted to cover it up pretty quickly! What I do want to point out is than often we we give ourselves a hard time for not having what other people have, not reaching their perceived level of success, not being on their level, not having their money or contacts or whatever. The truth is we have no idea what their reality is, we have no idea how much what they have has cost them in money, friends, values etc. Our job is not to covet what they have and decry what we haven’t, our job is to be content  and grateful for with what we have and strive to be the best that we can be without comparison to others.

Too often we are looking at dead wood that has caught the sunlight and think that it is a prosperous, healthy, fruit baring tree,  it’s not… its dead wood! If we could just for a moment stop to look at the little sapling tree (ourselves) which we often ignore because of others, we might just find that we have the potential to become like the great red woods of America which sparkle in the sunlight, standing tall, authentic and lasting.

Remember all that glitters is not gold, but if you can be look after with your little piece of lead you might just find that it turns into  real gold!

On becoming 40

On Sunday gone I entered a new era in my life and a new decade, I became 40 and a true adult! I’ve been gearing up to my 40th birthday for a while, I’ve not been afraid of it, I’ve actually been quite excited. For me 40 marks a level of achievement, a passing into a different period of my life and less fumbling around in the dark.

I’ve got to 40 and I can look back over the years and see the things that I have learned, skills, tools, understandings, etc and be truly grateful. If hadn’t experienced my mistakes, my low times, the relationship problems, the deaths of family and friends, my work experience, the choices that I have made good and bad, then I wouldn’t have learned so much about myself and others. Every course I’ve been on, meeting I’ve attended, client I’ve worked with, company I’ve worked for, person I’ve met and experience in church/s has brought me to were I am now, so that I can step in to my 40’s more sure of who I am, what I believe, why I believe, what I want and why I want it, how I like to be treated and how to teach people to treat me. I feel less clumsy, more able, less unsure, more certain, less inflexible, more willing to learn, less needy, more comfortable with me and that feels just fine

I’m not looking at 40 with rose tinted glasses thinking that I have made it, although in other countries and years gone by, the age 40 is/was a luxury. No, I feel like I still have much to learn but have a great foundation to stand on as I learn more. For me I have a freedom to be without being too concerned about what other people think of me, a surety about myself that I feel that has been 40 years in the making. As a christian my frame of reference is that God has brought me to this point and I am excited as to where he may take me.

I now understand why they say that life begins at 40… it is like a new beginning, but with less clumsiness and unsurety and with far more knowing and ability to deal with what is to come.

So Happy Birthday Me! Enjoy the Journey!

On Being Me!

I know I’ve said it before, but I have to say it again, over the last few years I have been on a huge self development journey and it has been a huge learning curve for me about myself, my interactions with other and who I really am.

This week another learning came into play, I realised that I can be easily swayed to go with the flow of someone else when things are going well, but when I get brought back to earth with a bump I remember the cold hard facts that had kept me on the straighten and narrow before got distracted. It happens in business when someone comes along with a lucrative offer that looks like it will make you lots of money, it’s a deal that you just can’t refuse or so they say and you’d be a fool not to go for it. Is it lucrative? most probably but… does it fall in line with who you are and what you do? most probably not! But the thing that really catches you is the opportunity to make that extra money and so you try it.

Funnily enough it is almost inevitable that to be successful in this new idea, this new venture you need to be committed and the more you go down it’s road the more you realise it is just not for you and that you are not committed because it does not align with your passion, your purpose and your goals. It’s called going off your straight and narrow!!

Very soon you find yourself having to pull out of the new venture and having to go back to basics and revisit your vision and your goals . This very same thing happened to me this week is a slightly tweeked way. But the same kind of problem with the same kind of outcomes. It happens with relationships as well! So what I have I learned?

1: No matter how good it sounds if it is not in line with who I am, my values and what my focus is, then it is not for me.

2: My opinion is valid and I should not allow someone else’s to crowd out mine.

3: It’s important that I be who I am, regardless of the expectations that others place on me.

4: Life is too short to live it the way someone else wants me to.

5: It’s OK to say no.

This week I have had to step out and say “Stop” and then turn around and go back to the road I should I have been on. The one that is “my” road. This week I remembered that I am ME!..  not who someone else wants me to be … and that is all right!

What are companies afraid of? Surveys!

Good old fashioned feedback is a great way to find out vital information that can help your business grow. When you ask your customers honest questions which don’t lead them to only positive answers you can really gain some gems of information that can revolutionize your business. Sadly many companies today are afraid of that kind of feedback which puts the customer in the drivers seat.

We are not often sure of what we will get back from our customers and so as we are often afraid of the unknown, we stay not knowing. I’ve worked with a number of companies to whom I have suggested that a survey was a good way to go. They had kicked and screamed about surveying their clients with excuses including lack of funds, lack of time, lack of man power to decipher the findings and many more. Often the real reason fro their reluctance is that old chestnut… fear. Fear that clients may not say what they want to hear, fear of criticism, fear that they may not be able to fix the problems that arise from the feedback they get. FEAR!!

Well as Susan Jeffers says “Feel the Fear and do it Anyway” There is so much to be gained from the honesty of our clients, we learn why we may be turning them off our products and services and how to turn them back on again. We get great ideas on how to improve our business and offerings, we find out what we are doing well so that we can implement the same ethos in other areas of our business. We gain knowledge and data and in business, apart from cash flow, data is king! With great data you can better fill your clients needs and keep on filling them so that you have consistent business and loyal customers providing you with the essential cash flow you need for a successful business . Imagine writing to a client who filled in honestly worded survey and gave you a great idea for a product, service or delivering your business better, when they receive that letter just imagine how much more they will want to use your service/products over your competition and recommend you.

Surveying works and works well, when honestly created and the answer/responses are openly received and where necessary acted on. Try it… go on you know you really want to.

Customer Service and the Credit Crunch

Yesterday I found myself driving my girls around some of the little villages surrounding Watford. It was a beautiful day and since my daughter is currently on crutches I decided that country lanes were the best thing for us. It really was a beautiful spring day and it got me thinking about my garden and how I could make the best of it so that my summer months were delightful.

I happened across a garden store which was a business run from home. It had some really beautiful plants in that I could see making a real difference in my garden. I started walking down the aisle of plants and was in awe at the different varieties of plants, herbs and trees available. I came across  some heather which I though would be great for my garden as I wanted something that could spread over the boarders but still look pretty. So I embarked on asking the person who appeared to run the centre for some help.

Hmm, well yes he did answer my question but what was missing was good old customer service. In these times of credit crunch you can’t afford to lose an interested customer… well maybe he could… After answering my questions he proceeded to have a chat with his friend and completely ignored me. I decided it was time to leave and continue my amble around the countryside with my girls.

In short he lost a sale, I chose not to buy. He never really engaged with me, he never asked me what I was trying to achieve in my garden, or suggested what could work, he never offered to show me any other alternative to the heather. I had made it clear that I was looking for something that grew quite quickly, unfortunately he never picked up on it. I had asked if he had debit card facilities and he had said yes… My goodness man, that was a buying signal if ever I’ve heard one. Opportunity knocked and opportunity was lost.

Especially in these times it is important to make your customers feel that there business is important to you. You never know who your customer could know or  who and what they are responsible for, for all the garden centre man knew I could have been the buyer for a larger garden centre. When customers are holding on tighter to their money, businesses need to be alert to the clients buying signals and seize on them with care and consideration for nervous buyers.

I’m not sure that I will ever buy from that garden centre, it seems that they were not interested in my custom and as a result I am no longer interested in their business offering. If you run your own business or work within the sales environment, remember that your customers are people who want to make wise decisions and sometimes need help to decipher how your offering fits into their need.

Are You Hungry?

My favourite children’s book is called The Very Hungry Caterpillar, when I see it in book stores I always want to purchase it again even though I know I already have two copies already stashed away at home. What is it about this book that holds my attention and makes me smile every time I see it wanting to read it again and again? You know what it is? It is the layers of learning that come from such a simple book.

The story is of a caterpillar who over the course of 7 days eats more and more food and eventually becomes so fat that it cannot move. The caterpillar becomes a chrysalis and then turns into a beautiful butterfly.

For children, the learn the seven days of the week and counting and various foods and so much more, but I got to thinking about this story and how it relates to life’s journey. I turn 40 this year and I am excited abut what the other half of my life holds for me, I realise that I have been on the journey of the caterpillar for all of the first 40 years of my life and right now I am ready to fly.

So here is the learning for me and for other adults out there who may be wondering when their change is going to come.

1. It takes time to develop who you are, your beliefs, values and most importantly what your purpose is.
2. Your experiences feed you with knowledge, understanding, skills, resources and resilience. You gain maturity through experience.
3. We are never given more than we can handle. The Very Hungry Caterpillar eats more food each day increasing exponentially only by one item each day until just before it goes it’s its metamorphosis I have learned that just before your change comes one is expected to handle a larger obstacle than ever experienced before. However you have been gearing up to this so that you can handle it.
4. There is a time when we need to stop and take stock of where we are and make changes. Where we find out who we really are. This may feel like we are not moving forward even though we are ready for change. However, like a fine wine we are maturing waiting for the right time to burst and delight ourselves and others.
5. It is only when we have gone through this process that we can emerge as a beautiful butterfly embracing all that we have learnt and continue to learn and stepping wholly and fully into our purpose without. This is when we truly realise the value of everything that we have been through before.

Here’s the thing… in order to get to being a beautiful butterfly you’ve got to be hungry.

It takes time…

We live in an ever increasingly instant gratification society, over the last decade we have had an exponential amount of loans, credit cards, by now pay later and other such financial carrots dangled at us as part of the “you can have it now” ethos that has taken over our world. Recently we have seen that this mentality has come crashing down around our shoulders and is fashionably referred to as the “Credit Crunch”.

When I was a child, it took time, hard work, effort and patience to make a house a home and fill it with the mod cons most home buyers expect today as standard. It took grit to afford to go on holiday and come back without owing a penny. Business took time to bed in and build so that it could be profitable and appreciated by it’s customers and suppliers instead of the set it up overnight and make a million in a philosophy that often privales in the modern board room.

What I have learnt in recent years goes against the modern norm… it takes time. It’s taken time for David and I to build Milestone and we know that it will take much more for it to be the sustainable business we want it to be. It’s taken time for us to appreciate that it “little by little” is far more powerful than “all in one go”. It takes time to build a positive reputation and it builds time for others to recognise it.

I sat proudly observing my husband today as he beamed because he was featured in “The Voice” Newspaper as one of the movers and shakers to watch in 2009. He has worked tirelessly with young people to raise their confidence and attainment levels and has networked constantly at the sacrifice of family time to build contacts who could help him gain access to the more lucrative corporate work that buoys up the work he does in education.  To see him featured was a real priviledge but not something that has come over night, it has taken time and it will take more to really get where we want to go.

There is a phrase in the bible that says “Let patience have her perfect work” and every day I am learning that this is exactly what I need to do. That with patience, endeavour and a giving spirit over time all things are possible.

So go ahead… take your time.

Alzheimer’s… an update

It’s been quite some time since I spoke about Alzheimer’ s, to be honest it’s a very painful subject and watching my mum deteriorate is really very difficult. I have questions that many people wouldn’t understand but those who has seen anyone suffer from a chronic disease might recognise them, so here they go.

1. When will it end?   I suppose this question is really when will mum die? No one ones the answer but it’s my most prevailing question. It’s horrible to see my mum the way she is, for me she is not who I knew her to be, so when does the facade end, so that the current grieving for a mother who is no longer with us can start for a mother who is no longer with us.
2. What does it mean that she’s put on weight? Does it mean that she is getting better? I know that it doesn’t but I kind of expect her to waste away and then when she doesn’t what does that really mean. The cruelty of the disease it seems knows no bounds, teasing us with psuedo hope, yet there is no cure.
3. Why did this have to happen? This is my meaning of life question where I suppose I shout at God for a while and then collapse in a heap and say “Thy will be done”. I know there is much to learn on this journey but it is painful all the same.
4. Is there anything we can do to make her better? I know that some swear by glyco-nutrients as reducing the effects of the disease, but there really is a feeling of hopelessness about it all. That it is inevitable that she will die and we are just waiting for the day.
5. Does she know me? This is the one all about visits, when you wonder if she knew that you were there. Last time I visited she said my name and I felt great, I don’t think it was because she recognised me but to be honest you can never be sure.

I have lots of questions, Alzheimer’s has a way of making you question when you see the demise of your parent to it’s clutches. I’ve sought outside help in being able to offload the stress of it all and it has been brilliant for me in managing the pain and hurt more effectively. Alzheimer’s really is a carers disease it hurts everyone involved and it’s overwhelming. I’ve learned that it is alright to say that it hurts and that it’s OK to cry unashamedly for as long as I want to, grieving the loss of the mother I knew and the arrival of this other person.

I love my mum and will forever have her in my heart. She is wheelchair bound, she speaks in riddles much of which is gibberish, she is hunched over quite often, her head held down and her eyes not quite fully open. She holds on to whatever she can and if she has your hand she’s not letting go. But she’s my mum still even if her character seems to be lost behind those eyes.

Auguste Deter (1850-1906) the first woman to be diagnosed with Alzheimers Disease

I wish that it could be taken more seriously this disease that takes our parents before their time leaving a shell of the person who was behind. I wish that sexy campaigns could be devised to raise millions to fund the much necessary research. I wish that the NHS and government would acknowledge the millions of carers who keep the costs of the disease at a minimum. I wish that those who made the decision about not giving the disease preventing drugs to those in the early stages of Alzheimers could really understand why its necessary to have the drug so early in the life of the disease. Lastly, I wish I could have my real mum back… but sadly that it not to be.

That’s my Alzheimer’s update.  If you’re experiencing it through your parent or grandparent, I hope it helps to know that you are not alone.